What is the minimum time required to make my reservation?
For arrivals we need at least 2 hours before you land at the Cancun Airport. If the reservation is for a departure, transfer or tour you must make your reservation with at least 24 hrs. This will allow us to program your pick up, confirm your flight information and authorize payment for your service.
What happens with pick up if my flight is delayed?
Shuttle Service is available from 8:00 am to 8:00 pm, if your flight arrives or departs before or after the hours of operation you will have to pay the difference for a private service. In addition, you must be at the airport at least 2 hours prior to your departure time, if we need to pick you before 8:00 am you will need to pay the difference for a private service. If you have reserved a Private or VIP service, we will be monitoring the flights and we will know when you land in the Cancun Airport.
PLEASE BE CAREFUL at the Cancun Airport, there are many timeshare salespeople located in thre corridor on your way out to meet us for your pick up. We encourage you NOT to stop and speak to them, walk through the corridor and meet our representatives outside; we are at the airport 24hrs a day. If for any reason you cannot locate our representative, please contact us by phone, email, or messenger, we will immediately send a representative to meet you. We NEVER ask anyone outside our company to take you to your hotel. If anybody at the airport offers to take you to your hotel on our behalf and does not have our uniform on or our logo on their sign and tries to charge you extra please refuse. We are not responsible for any other company or their actions.
Your transportation is fully paid upon your arrival, the only extra money you may need is a tip for your driver.
Do I have to print my Reservation?
It is recommended to print your confirmation so that when you land in Cancun you can show the reservation to our representative and the pick up process will be quicker. If you do not print it DON'T WORRY, providing your last name and the reservation number we can check our system and you can board the vehicle. You will sign the boarding pass before boarding the vehicle. For Tour Reservations you need to print the e-ticket and deliver it before boarding to enjoy the Tour, please check the e-ticket very well for the tour time as it is different from the pick-up time and pick up location, also read all our recommendations as they are important. If your flight is delayed, there is no need to worry, we are monitoring the flights and we know when your flight is to land in Cancun.
What if you can´t contact me at the hotel for confirmation of the pick-up time back to the airport?
We will be outside your Hotel (in the main lobby) at the Time marked on your boarding pass. This is same boarding pass that you signed upon your pick up on the day of your arrival. Remember, if you make any changes for the pick-up time or location that your original reservation states, you must let us know at least 12 hours prior to pick up. In doing this change, please confirm the name of who took the change and who is confirmed to provide the service.
We are not responsible if you miss your flight due to any change you have personally made, all changes made by the passenger is under their own risk.
IF YOU BOOK ONLINE you need a credit card for purchase. We have implemented a secure online tool to make all credit card transactions safe for you.
For your safety we DO NOT store any confidential information.
**Do not forget that when you buy with us you are accepting the terms and conditions of or our company.
ENJOY YOUR TRAVEL!